Your Privacy Matters to Us
At THE CONCRETE HOME, S.L. (hereinafter “TCH”), as the party responsible for this website, we want to offer you the highest legal guarantees regarding your privacy and explain as clearly and transparently as possible everything related to the processing of personal data on this website. This Privacy Policy was last updated on 02/04/2020. (TCH reserves the right to amend this policy to adapt it to legislative or industry practice changes, informing users of any changes and their effective date).
This Privacy Policy is intended as a second layer of information, in addition to any collected through other means, and is valid only for personal data obtained via this website. It does not apply to data collected by third parties on other websites, even if linked from this site.
TCH has adapted this website to comply with the provisions of Spain’s Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE).
1. Who is responsible for your data?
Company name: THE CONCRETE HOME, S.L. (TCH)
VAT/Tax ID: B-87234092
Registered in: Madrid Commercial Registry, Volume 33243, Page 162, Section 8, Sheet M-598259
Email: info@theconcretehome.com
Phone: +34 91 005 97 90
Address: C/ Amparo Cantero, 2, 28250 Torrelodones (Madrid)
2. How do we obtain your data?
The personal data processed by TCH are never sensitive data. In addition to data processed as part of our business activities (clients, suppliers, employees), we collect data through:
Contact and quote request form: Name, Email, Phone, Province, Type of estimate (all-in or construction only), Square meters, Budget range, and Message.
«Want us to call you?» form: Name, Email, and Phone.
Blog comments: Name, Email, and (optional) Website.
Subscribers to TCH content and newsletters: Name and Email.
Clients of TCH.
3. Why do we process your personal data?
TCH processes the data provided by interested parties for the following purposes:
Contact and quote requests: To contact you in response to your message or provide an estimate based on your request. The email address will be used to respond unless the «Want us to call you?» form is used.
Blog comments: To publish and moderate your comments, manage them, perform statistics, and send you new articles automatically.
Content subscribers and newsletters: To keep you periodically informed via email through newsletters or updates, to which you have previously subscribed and consented.
Client: To manage the service contract, payment, and administrative, accounting, and tax tasks derived from it.
Other purposes include:
Ensuring compliance with terms of use and applicable laws.
Supporting and improving the services offered on this website.
Gathering non-identifying data through cookies as explained in the Cookie Policy.
Managing TCH’s presence on social networks: The processing of data from users who follow TCH’s official social media pages will be governed by this policy as well as the social networks’ own terms and policies. TCH will use this data to properly manage its presence on the platform and inform you of its activities, products, or services.
We will never use social media follower profiles to send personalized advertising.
TCH does not sell, rent, or transfer personal data that could identify the user to third parties without prior consent.
Accuracy of the data: As a user or client, you are solely responsible for the accuracy and correctness of the data you submit, holding TCH harmless from any liability. You guarantee and are responsible for the accuracy, validity, and authenticity of the personal data provided and commit to keeping it updated.
Acceptance and consent: By using this website, you declare that you have been informed of the conditions regarding personal data protection, accepting and consenting to the processing of your data by TCH for the purposes stated in this privacy policy.
Commercial emails: In accordance with the LSSICE, TCH does not engage in SPAM practices and does not send unsolicited commercial emails. Every form on this website includes the option to explicitly consent to receiving newsletters, which will always be clearly identified.
4. How long will we keep your data?
Clients: Your data will be retained while the contractual relationship is active. After termination, TCH will block your data for the legally required time periods.
Forms or emails: Your data will be kept only as long as necessary for the reason it was provided.
Subscribers: Until you unsubscribe or the service is discontinued.
In all cases, data will be blocked for compliance with legal requirements, fraud prevention, dispute resolution, and other actions during the applicable statutory periods. Once no longer required, your data will be deleted or blocked as per our retention and deletion policy.
We do not accept unsolicited CVs by email. These will be deleted.
5. What is the legal basis for processing your data?
Consent: For users submitting forms, blog comments, or subscribing to newsletters, the legal basis is your express consent.
Contractual relationship: For clients.
Pre-contractual relationship: For job candidates.
Revocability: Your consent may be revoked at any time by contacting TCH, with no retroactive effect.
6. Website browsing
While browsing this site, non-identifiable data may be collected such as IP addresses, approximate geolocation, usage logs, and user behavior patterns via cookies and third-party services (see Cookie Policy).
This data is used to analyze trends, manage the site, track user movements, and gather demographic data.
7. Data security and confidentiality
TCH is committed to ensuring the security and confidentiality of personal data. We apply technical and organizational measures to prevent unauthorized access, alteration, loss, or disclosure, in compliance with current data protection laws.
While no system is completely invulnerable, we have implemented appropriate safeguards to reduce the risk.
Confidentiality: TCH ensures that any person authorized to process user data is subject to an appropriate confidentiality obligation (either contractual or legal).
Security incident response: In the event of a data breach that impacts users’ rights or freedoms, TCH will notify affected parties without undue delay and will provide timely updates on the incident and mitigation steps.
8. Who will your data be shared with?
We may share your data with external service providers involved in marketing campaigns, website management, subscriptions, newsletters, and similar functions on behalf of TCH.
TCH’s website may contain links to other websites, including TCH’s official social media profiles. When you click on these links, you will be redirected to a site not controlled by TCH. We recommend reviewing their privacy policies as their use of your data may differ.
TCH ensures that third-party data processors comply with the GDPR. All third-party tools used are necessary for our service delivery and have been selected based on their data protection guarantees.
International data transfers:
Your data may be transferred to third parties outside the European Economic Area. In such cases, our providers adhere to mechanisms such as the EU-US Privacy Shield. For example:
Email marketing (ActiveCampaign, LLC): Based in the USA and adheres to the EU-US Privacy Shield. Privacy Policy
Web analytics (Google Analytics): Data is stored on Google servers in the USA. See more in the Cookie Policy.
Hosting (Webempresa Europa S.L.): A Spanish provider that uses SSL protocols. Privacy Policy
Website platform (WordPress.org): Used to support and manage the website. Privacy Policy
We also work with other service providers (legal, IT, data protection, etc.) that may process personal data strictly as necessary and in compliance with legal requirements.
Facebook Ads:
This website uses Facebook Ads for targeted advertising campaigns. Any data submitted via forms or newsletter subscriptions may be used for segmentation but always in line with this privacy policy. No additional data is taken from Facebook.
9. What are your rights?
You may exercise your rights under the GDPR at no cost, including the rights of access, rectification, deletion, objection, data portability, and restriction of processing.
You can send your request to TCH via the contact details listed in section 1, or email info@theconcretehome.com with the subject “Data Protection.” Include your full name, a copy of your ID, the request, and your contact address.
You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your data is being processed unlawfully.